Listen to three helpline dialogues. Circle the correct answers (a-c)

01 Đề bài:

5. Listen to three helpline dialogues. Circle the correct answers (a-c).

(Nghe ba cuộc đối thoại đường dây trợ giúp. Khoanh tròn các câu trả lời đúng (a-c)

1. The customer doesn’t know how to

a. enter his payment details.

b. add items to the basket.

c. get money off something he wants to buy.

2. The technical support assistant advises the woman to

a. send the email to the bank, then remove it from her computer.

b. click on the link in the email.

c. choose a new password.

3. The man can

a. send emails, but can’t receive them.

b. receive emails, but can’t send them.

c. send and receive emails from one email account, but not from another.

02 Bài giải: