6. Now do the task using your notes from exercise 5.

A: Good morning, can I help you? 

B: I hope so. I bought this television here about three months ago with 15 million VND, but the sound and picture quality is awful. The picture is always flickering and there’s a dark line down the left-hand side of the screen. And there’s an annoying hissing sound in the background 

A: When did the problem start?

B: 3 days ago when I was watching my favorite program. 

A: Do you have an outdoor antenna? 

B: Yes, I do 

A: Have you tried adjusting the antenna? 

B: Several times.

A: Hmmmmm. I’ll get our engineers to have a look at it.

B: A friend of mine bought the same model here and had exactly the same problems. I want a refund.

A: I’m afraid it isn’t our policy to give refunds, sir. 

B: I want to see the manager.