3. Listen to a customer complaining in a shop. Then answer the questions.

1   Which gadget from exercise 1 is faulty?

      _____________________________

2   Which three parts of the gadget are mentioned? (Choose from the parts in exercise 2.)

1   _______________

2   _______________

3   _______________

5. Read the Speaking Strategy. Then read the speaking task and write answers to all the questions below.

You are returning a gadget to a shop because one part of it is faulty. Discuss these four issues during your conversation with the shop assistant:

• What the gadget is and how much you paid for it.
• Which part of the gadget has a problem.
• When the problem started.
• What you want the shop to do.

1   What type of gadget did you buy?

     ________________________

2   How much did you pay for it?

     ________________________

3   Which part of the gadget has stopped working?

     ________________________

4   When did the problem start?

     ________________________

5   Do you want to exchange it or do you want to refund?

     ________________________