Communication

A. Do you ever go to a gym or health club? Why? (Em có bao giờ đến phòng tập thể dục hoặc câu lạc bộ sức khỏe không? Tại sao?)

Trả lời:

Yes, I used to go to the gym to work out with my brother.

B. Read the questionnaire. Answer the two questions. (Đọc bảng câu hỏi. Trả lời hai câu hỏi)

1. Why do they want information from their customers? (Tại sao họ muốn thông tin từ khách hàng của họ?)

2. What type of information do they want? (Họ muốn loại thông tin nào?)

We want to offer you the best services at out health club. Please spend 5 minuties answering the questions. Thank you for your time.

1. Which services do you use?

☐ The gym                       ☐ Fitness classes                 ☐ Swimming pool

2. How of ten do you use the gym and health club?

☐ More than three times a week            ☐ Three times a week

☐ Twice a week      ☐ Once a week            ☐ Less than once a week

3. When do you usually visit the gym and health club?

☐ in the morning                  ☐ around noon               ☐ in the afternoon

☐ in the evening

4. Why do you visit the gym and health club?

☐ To stay in shape        ☐ to lose weight          ☐ to have fun and meet people

☐ Other? _____________________________________________________

5. How happy are you with the following?

The equipment            ☐ Very happy       ☐ Happy      ☐ Not happy

the fitness classes       ☐ Very happy      ☐ Happy      ☐ Not happy

The staff                       ☐ Very happy      ☐ Happy      ☐ Not happy

The price                      ☐ Very happy      ☐ Happy      ☐ Not happy

The cafe                        ☐ Very happy      ☐ Happy      ☐ Not happy

6. Would you recommend your gym and healh club to a friend? Yes/ No

Please give reason for your answer: _____________________________________________

__________________________________________________________________________

Trả lời:

1. They want information from their customers in order to offer customers the best services at thier health club.

2. Type of information they want is questionnaire.

C. Work in pairs. (Làm việc theo cặp)

Student A: You work for the gym. Ask Student B the questions and complete the questionnaire.

Student B: You are a customer at the gym. Answer the questions.

HS tự trả lời bảng câu hỏi.

Writing

D. Look at the questions in the health club questionnaire in B and categorize them as closed or open. Which type of question is used the most? Why? (Xem các câu hỏi trong bảng khảo sát của câu lạc bộ sức khỏe ở phần B và phân loại chúng là câu hỏi đóng hay mở. Loại câu hỏi nào được sử dụng nhiều nhất? Tại sao?)

Trả lời:

- Closed (Yes/No) questions: 

+ Would you recommend our gym and health club to a friend?

- Open (Wh-/How) questions:

+ Which services do you use?

+ How often do you use the gym and health club?

+ When do you usually visit the gym and health club?

+ Why do you visit the gym and health club?

+ How happy are you with the following?

=> Type of question is used the most: Open question, because with open questions, respondents can give many different answer options.

E. Complete the questions for a questionaire about a cafe. (Hoàn thành các câu hỏi cho bảng khảo sát về một quán cà phê)

1. ________________ do you normally order at our cafe?

2. ________________ do you normally visit?

3. ________________ do you choose our cafe?

4. ________________ often do you come here?

5. ________________ happy are you with our customer service?

6. ________________ you _______________ our cafe to your friend?

Trả lời:

1. What do you normally order at our cafe?

2. When do you normally visit?

3. Why do you choose our cafe?

4. How often do you come here?

5. How happy are you with our customer service?

6. Would you recommend our cafe to your friend?

GOAL CHECK Write and Complete a Questionaire

1. In groups, choose which group you will write a questionnaire for. (Trong các nhóm, hãy chọn đối tượng em sẽ viết khảo sát)

- visitor to a restaurant (khách đến một nhà hàng)

- student at a school (học sinh ở trường)

- employees at a company (nhân viên ở một công ty)

- travelers with an airline (khách du lịch với một chuyến bay)

Ví dụ:

I choose topic: "student at a school" (học sinh ở trường)

2. Write a questionnair with 6-7 questions (6-10 words each). Then exchange your questionnaire with another group and answer the questions. (Viết một bảng câu hỏi với 6-7 câu hỏi (mỗi câu 6-10 từ). Sau đó, trao đổi bảng câu hỏi của em với một nhóm khác và trả lời các câu hỏi)

Ví dụ:

We want to improve the quality of the school clubs. Please spend 5 minutes answering the questions. Thanks for your time.

1. What school clubs do you know?

2. Do you join any clubs?

3. Do you find the clubs in the school active?

4. What benefits does the club bring to you?

5. What time does your club usually operate? How many time a week?

6. Do club members often help each other?

7. How happy are you with your clubs?

8. Would you like to propose the creation or reduction of any clubs?